Shipping policy

Welcome to Muse & Moss. We are dedicated to delivering our curated collections to our global community with reliable and tracked shipping services. Please review our shipping policy below to understand how your order is processed and delivered.

1. Shipping Destinations & Rates

Worldwide Shipping: We proudly offer tracked shipping to the United States, Canada, Europe, Australia, and select international destinations.
Shipping Cost: We are currently offering FREE Standard Tracked Shipping on all orders worldwide for a limited time.

2. Processing & Delivery Times

Because we work directly with boutique global artisans and premium suppliers to bring you unique pieces at the best value, our fulfillment process is divided into two parts:

Processing Time: Once your order is placed, it takes 1 to 3 business days to verify, quality-check, and pack your items for shipment.
Estimated Delivery Time:
- United States & Europe: 7 to 12 business days.
- Rest of the World: 10 to 15 business days.
Please note: Delivery times may vary slightly during peak holiday seasons or due to local customs processing, which are beyond our control.

3. Order Tracking

Every single order is shipped with a tracking number so you can follow its journey.
As soon as your package is handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking link.
You can track your package directly through our website or via international tracking portals (like 17track). Please allow 2-3 days for the tracking information to update in the carrier's system.

4. Customs, Duties & Taxes

Muse & Moss is not responsible for any customs fees, import duties, or taxes applied to your package by your destination country.
Any fees imposed during or after shipping are the sole responsibility of the customer.

5. Incorrect Addresses & Lost Packages

Please double-check your shipping address during checkout. Muse & Moss is not responsible for deliveries that are unsuccessful due to incorrectly entered shipping addresses.
If your package is marked as delivered by the carrier but you have not received it, please contact your local post office or carrier immediately before reaching out to our support.